​Frequently Asked Questions

• How do I pay?

We accept all major credit cards including American Express as payment. We process your payments on our secure payment System POS (point of sale) or PayPal payment system (no need have PayPal Account). ​

• How early do I need to book my TAXI or Cab?​

At any time you can book your TAXI. But it advisable bookings should be made at least 24 hours in advance.

• Will you meet us at any time of day?​

Yes we provide a 24 hour service, call us anytime

• Will I receive confirmation of my journey?

Yes we will send you email as well as one of our Driver will contact as soon as your booking is confirmed.

• Will I have to Parking and waiting time?

The price paid allows for up to 45 minutes waiting time after the plane lands. Each period of 15 minutes after that time will be charged at £5. Car parking fees are to be paid to the driver on the day and he will supply you with a receipt.

• ​​What is our cancellation policy?

Bookings cancelled prior to 24 hours will be refunded in full. If you don't notify us 24 hours prior to your booking there will be no refund.

• Am I charged if my flight is delayed?

​No, we do not charge you any extra if your flight is delayed. We always check your arrival time before we dispatch your driver.

• Where do I meet my driver when I land at the airport?

​Your driver will be waiting for you in the arrivals area by the airport information desk holding a 'meet & greet' board with your name clearly written on it. If you have provided your mobile number we will try and contact you if we have any difficulty finding you. Please take a note of our
Phone number so you can call us if you need to.